Friday, February 22, 2013

A dog with a bone

First, there was no check in the P.O. box yesterday and being unwilling to let anything go, but I'm working on that problem, really I am, I called. A couple of days ago I sent an email to this dealership telling the manager who'd promised me the check that if  I didn't get it by Friday, today, I had my finger poised over the speed dial buttons for King County Police, the BBB, and Angie's List. Almost immediately I got a call from the promiser that the check was being sent out toot sweet. I know that's not how it's spelled. He didn't mention the email so the call may have been prompted by a few phone messages I left.

Next I got an email from someone at the dealership I hadn't heard from before, asking me to call him. All it said was, "This is Daniel. Call me." When the check wasn't in the mailbox this is the call I made and had to tell this person who I was and what the problem was. Now think about this. A customer emails and threatens wrath on your business if it doesn't follow through on promises, and you don't even have her name in the back of your mind? Well, I don't think I need to say it but I will anyway, you might want to consider this the canary in the coal mine about how this place does business, and while we're at it, does no one teach people anything about email etiquette? I had to ask Daniel who he was in the hierarchy.

It turns out it was just a silly misunderstanding on my part. Twelve years of Catholic education and having read thousands of books over the years, and I didn't understand the meaning of tomorrow. When they said I would have the check "tomorrow" they didn't mean tomorrow tomorrow. They meant tomorrow as in when it gets here.

There's a lesson here, at least for me. I've said previously that I was taught not to question anything, which went hand in hand with being nice and not making a scene. This has been a very difficult habit to break. My usual response has been either to be a doormat or to go to the other extreme and way overreact. Assertion for some people comes naturally, I think, but it's a quality I'm just developing and am pleased with my actions on this mess. At first I kind of wrung my hands and was at a loss as to what to do, feeling powerless and weak. With the encouragement of a friend who learned this skill the hard way and long ago, I realized I couldn't just let this go and be left feeling like a sucker. Whether or not the alleged check comes, and it damn well better come, I've taken another step forward. It's a good thing.

======
Thought for the day: The most difficult thing is the decision to act, the rest is merely tenacity. The fears are paper tigers. You can do anything you decide to do. You can act to change and control your life and the procedure, the process, is its own reward. (Amelia Earhart)



No comments:

Post a Comment